Welcome to Aqsa London UK’s FAQ page. Here, we’ve compiled answers to some common questions to help you navigate your shopping experience with us.

1. How can I contact customer support?

You can reach our customer support team by emailing us at [email protected] or calling us at +447388599145. Our team is here to assist you with any questions or concerns you may have.

2. What are your business hours?

Our customer service team is available during the following hours:

  • Monday to Friday: Official Time
  • Saturday and Sunday: Closed

3. How do I place an order?

To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Proceed to checkout, provide your shipping and payment information, and confirm your order.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its delivery date.

5. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. You can choose your preferred payment option at checkout.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping times and rates vary based on the destination. You can view available shipping options at checkout.

7. Can I return or exchange items?

Yes, we have a returns and refunds policy in place. You can find detailed information on our Refund and Returns Policy page. Unfortunately, we currently do not offer exchanges.

8. How do I stay updated on promotions and new arrivals?

You can subscribe to our newsletter by providing your email address at the bottom of our website. We’ll keep you informed about the latest promotions, new arrivals, and special offers.

9. Is my personal information secure?

Yes, we take your privacy seriously. Your personal information is handled in accordance with our Privacy Policy. We use secure methods to protect your data during transmission and storage.

10. Can I change my order after it’s placed?

If you need to make changes to your order or update your shipping address after placing the order, please contact us as soon as possible. We’ll do our best to assist you, but changes may not always be possible depending on the order status.

Contact Us

If you have any additional questions or concerns that are not covered in this FAQ section, please don’t hesitate to reach out to us. Contact us by email at [email protected] or by phone at +447388599145.

Changes to This Page

We may update our FAQ page periodically to include new questions or to reflect changes in our policies or processes. Any updates will be posted on this page.