Thank you for shopping with Aqsa London UK. We want to ensure your shopping experience is as enjoyable as possible. If you are not entirely satisfied with your purchase, we’re here to help.


You have 07 days from the date of receiving your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please retain your receipt or proof of purchase.

To initiate a return, please follow these steps:

  1. Contact us at or call us at +447388599145 to notify us of your intention to return the item.
  2. Pack the item securely in the original packaging, along with a copy of your order confirmation.
  3. Ship the package to:
    Aqsa London UK
    131 New Road, East London, E1 1HJ
    London, UK.

Please note that you are responsible for the return shipping costs.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.


We currently do not offer exchanges for items. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at or call us at +447388599145. We will work with you to arrange for a return or replacement.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us by email at or by phone at +447388599145.

Changes to This Policy

We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page. It is recommended to review this policy periodically for any updates.